Privacy Policy

1. Introduction

Foo Sau ("we", "us", "our") is committed to handling personal data responsibly. This Privacy Policy explains what personal information we collect through this website and through our enquiry and admissions processes, how we use it, and your rights in relation to it.

This policy applies to all personal data processed by Foo Sau in connection with our senior lifestyle residence at 70 Tin Hau Temple Road, Tin Hau, Hong Kong. If you have any questions, please contact us at [email protected].

2. Data We Collect

2.1 Information You Provide

When you submit an enquiry through our contact form or contact us directly, we may collect:

• Your name and the name of the prospective resident
• Your email address and telephone number
• Your message or enquiry content
• Any additional information you choose to include

2.2 Information Collected Automatically

When you visit this website, we may collect limited technical data through cookies and similar technologies, including browser type, pages visited and approximate location. See Section 5 for more detail on cookies.

2.3 Retention Periods

Enquiry data is retained for up to 24 months from the date of contact, or for the duration of any ongoing resident relationship, whichever is longer. Website usage data collected via analytics is retained for up to 26 months.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

• To respond to your enquiry and provide information about Foo Sau's programmes
• To arrange and conduct visits to the residence
• To process and manage resident admissions and ongoing residence arrangements
• To communicate with you about your enquiry or residency
• To comply with applicable legal and regulatory obligations

We do not use your personal data for unsolicited marketing communications unless you have specifically indicated a wish to receive updates. You may opt out of any such communications at any time by writing to [email protected].

3.1 Legal Basis

Processing is based on your consent (when you submit the contact form), on the performance of a contract (for resident admissions), and on our legitimate interests in managing and improving the residence and responding to enquiries.

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. These measures include:

• Secure storage of contact records with access restricted to relevant staff
• Use of encrypted email communications where practicable
• Regular review of data access controls
• Staff training on data handling obligations

In the event of a data breach that is likely to result in a risk to your rights, we will notify affected individuals and, where required, the relevant supervisory authority in Hong Kong (the Office of the Privacy Commissioner for Personal Data) within a reasonable timeframe.

5. Cookies

This website uses essential cookies to support basic site functionality, and optional analytics and preference cookies. You can manage your cookie preferences using the consent panel displayed on your first visit, or by visiting our Cookie Policy page.

6. Third-Party Services

We may use third-party service providers to support website analytics and communication tools. These providers process data only on our instructions and are required to protect it in accordance with applicable law. We do not sell personal data to third parties.

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

7. Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data, subject to applicable legal obligations
• Object to processing of your personal data in certain circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or write to us at 70 Tin Hau Temple Road, Tin Hau, Hong Kong. We will respond within 40 days as required under the Ordinance.

If you believe your data has been handled in breach of applicable law, you may also lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong (www.pcpd.org.hk).

8. Children's Privacy

Foo Sau's services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will post a notice on the website and update the "Last Updated" date above. Continued use of the website following publication of changes constitutes acceptance of the updated policy.

10. Contact for Data Matters

If you have any questions about this policy or about how we handle your personal data, please contact:

• Email: [email protected]
• Address: 70 Tin Hau Temple Road, Tin Hau, Hong Kong
• Phone: +852 3107 4682